You can expect the following from any of our coaches:
Commitment to professionalism
- Understands and committed to the Executive Coaching Centre Code of Ethics
- Clearly communicates the difference between coaching, consulting, psychotherapy and other support professions
- Understands and effectively discusses with the client the guidelines and specific parameters of the coaching relationship
- Allow clients to design effective solutions and tactics
- Reaches agreement about what is appropriate in the relationship and what is not, what is and is not being offered, and about the client's and coach's responsibilities
- Determines whether there is an effective match between his/her coaching method and the needs of the prospective client.
Openness and trust
- Continuously demonstrates personal integrity, honesty and sincerity
- Always builds rapport, trust and openness
- Takes time to get to know the individual
- Establishes clear agreements and keeps promises
- Provides ongoing support for and changing new behaviours and actions, including those that involve risk taking and fear of failure
- Encourages mutual discussion and problem solving
- Shows patience and has reasonable expectations, understanding that personal growth is sometimes slow uneven and perhaps difficult
- Is open to not knowing and takes risks
Active listening
- Distinguishes between the words, tone of voice and body language
- Summarises, paraphrases, reiterates, reflects back what the client has said to ensure clarity and understanding
- Attends to the client and his or her agenda
- Hears the concerns, values, goals and beliefs about what is and what is not possible
- Encourages, accepts, explores and reinforces the expression of feelings perceptions, concerns, beliefs, suggestions, etc
Communicating directly
- Provides feedback that is clear and direct
- Clearly states coaching objectives, meeting agenda, and the purpose of techniques or exercises
- Always uses language that is appropriate and respectful to the client
- Always asks questions that are open-ended
- Challenges and takes individuals out of their "comfort zone" to achieve greater success and satisfaction
- Challenges clients regarding their unused potential for the good for the individual and the organisation
Human capability development
- Helps clients recognise previously unseen possibilities that exist within their current life circumstances
- Shows a commitment to competence
- Works effectively with clients to establish stretching goals and action plans
- Communicates broader perspective to clients and inspires commitment to shift their viewpoints and find new possibilities for action
- Promotes active experimentation and self-discovery
- Encourages the client to explore alternative ideas ands solutions, to evaluate options, and to make related decisions
Implementation focus
- Establishes a coaching plan and develop goals with the client
- Creates a plan with goals that are attainable, measurable, specific and have target dates
- Helps the client identify and access different resources for learning
- Identifies and reinforces the early successes of the client
- Effectively prepares, organises and reviews with the client information that is obtained during sessions
- Demonstrates follow-up by reviewing the actions the client committed to during the previous session
Needs based coaching
- Has a genuine sense of enquiry
- Effectively applies theory to practical situations
- Focuses on and systematically explores specific concerns and opportunities that are central to agreed upon goals
- Always adjusts easily to the agenda of the client
- Varies their to style of coaching to suit the client
- Always recognises when to be supportive or challenging, tough or compassionate
- Recognises different personal styles and adapts to these styles
Gaining commitment
- Has a strong belief in themselves and their services/products
- Has a contagious enthusiasm for coaching
- Shows resilience and determination in the face of rejection
- Demonstrates the willingness to take on new risks and challenges and enter the unknown
- Always operates from a model of "strengths" rather than deficits
- Lives and acts according to stated values and beliefs