Skills and personal attributes
Jolyon's areas of expertise include selection and assessment, change management and coaching managers in change processes, staff development and support, and career development. This expertise has been used in assignments for professional service firms, manufacturing organisations and government departments.
Qualifications
- MBA.; Dip. Clin. Psych.;MA (Hons) Psych.
- Registered Psychologist and Supervisor
- Member NZ Psychological Society
Change Management
Ten years advising line and HR managers on organisational change, and then co-ordinating support services to staff affected by change. Work includes:
- Carrying out climate and change surveys
- Consulting with unions
- Setting up Resource Centres
- Assessing the gaps between current staff competencies and what competencies the business would require in the future
- Developing new selection procedures to appoint technical, supervisory, and management staff.
- Co-coordinating communications e.g. training managers, developing newsletters, liaising with PR advisers, dealing with the media.
Coaching
Provide coaching to individuals for a wide range of work-related issues. These issues are typically in the areas of performance, interpersonal conflicts, leadership and management development, or job/person fit. Coaching interventions include behavioural rehearsal, video feedback, reading material and personality profiling. Examples include:
- Helping a senior IS manager to be more open and trusting with staff, assisting a plant manager to improve his presentation and credibility with the Executive
- Coaching the partner of a law firm to improve her leadership practices.
Facilitation
Experienced facilitator who has worked with managerial, supervisory, skilled and semi-skilled staff. Examples include:
- Team building with machine operators, IS engineers, product development technicians, finance managers, sales representatives, accounting graduates.
- Conflict resolution between a bank manager and branch staff; and the litigation partners of a law firm.
- Facilitating strategic and/or business planning sessions.
Counselling and clinical support
Registered Clinical Psychologist and Family Therapist. For ten years have co-ordinated a national network of Registered Psychologists through an 0800 24/hr x 7 Helpline. The 0800 is accessed by staff directly, or by managers who refer staff on request. The service supplements and does not replace the existing counselling services that some organisations have set in place. After the initial contact through the 0800, and if it is appropriate, a referral is made to a local clinical psychologist.